Spa Policies, Rules, Terms and Conditions
At Kneaded Relief we’ve created an environment where you can completely relax and forget the outside world. In order to maintain this atmosphere through the entire spa, we ask that all voices be kept low and all communication devices silent. With your cooperation we are all able to enjoy a peaceful space.
If this is your first time at Kneaded Relief, please arrive 30 minutes prior to your appointment start time in order to fill out a history form and become acquainted with the spa before your treatment (Download Form Here [PDF]) After your first visit to the spa, please allow 10-15 minutes before each appointment to get settled and relaxed before your service begins. Your promptness is greatly appreciated to ensure that the next client does not have to wait. Guests arriving late to their appointment forfeit a portion of their scheduled service, yet they will be charged for the entire appointment. We thank you in advance for your understanding. Please refrain from wearing perfume and/or cologne to the spa because others may have allergies.
Reserving an Appointment
To ensure that you are able to get the appointment time you desire, we suggest that you schedule your next service prior to leaving the spa. It is recommended to make an appointment at least two weeks in advance. Packages and weekend appointments may require additional notice. However, please feel free to call for last minute openings. A credit card, gift certificate, or prepayment is required to hold any appointment. Our staff consists of both male and female therapists. You will be scheduled with either unless you specify a preference at time of booking.
Spa Cancellation Policy
Our cancellation policy is: twenty-four hour notice for weekday appointments and forty-eight hours for Friday, Saturday and Sunday appointments and for all packages. We do keep a cancellation waiting list for those of you with last minute needs. In the event that you need to cancel, please call in advance so that others can take advantage of the available time. Unless we receive a cancellation call within policy hours, we will be forced to charge a 50% cancellation fee. No shows will be charged a 100% no show fee. If you have cold/flu symptoms, it is not recommended to have a massage because it may worsen the symptoms.
Your privacy will be respected at all times. A robe will be provided for you as well as slippers in your size and a locker for your belongings. You will be properly draped at all times and confidentiality between spa personnel and yourself will be strictly upheld. Our relaxation retreat will be available for you before and after your appointment(s).
Kneaded Relief strongly encourages you to share the gift of relief with others. Gift cards are available and can be prepared ahead of time to be ready to pick up. You can also order by phone, or on our website with a credit card and we will mail you or the recipient our distinctive gold gift certificate box. There is a $4 charge for mailing certificates. They are valid for one year and can be made out for any service, package or dollar amount. Gift Cards are not redeemable for cash and are nonrefundable.
Kneaded Relief has a retail area filled with professional Bioelements skin care, Zoya nail polishes, bath and body products, candles, essential oils, fitness balls and bands, as well as one-of-a-kind gifts for anyone.
If you refer a guest to Kneaded Relief, and they mention your name on their intake form, you will receive a credit towards $5.00 off your next visit.
After certain treatments you will receive a glass of water to help hydrate your skin and tissues and jump-start your body’s natural detoxification process. It is beneficial to increase your water intake before and after any spa treatment. Also, because Kneaded Relief is working to help the environment we are no longer offering plastic bottles of water instead clients can purchase a Kneaded Relief BPA free water bottle and receive $1.00 off their service when they bring it in with them.
We suggest paying for your treatment beforehand – this means you can float out of the spa and not have to wait at the reception desk. We accept Mastercard, VISA, Discover, check, cash and of course, Kneaded Relief Gift Certificates/Cards.
Gratuities are not included in the price of the service and are left up to your discretion. They are preferred in cash form.
Series / Groups
A series of any of our treatments is highly recommended to achieve the most noticeable and lasting results. A discount of 5% is given for series of three and a 10% discount on a series of six or more. All series must be paid in advance. Groups of four or more will receive a 5% discount on al a Carte services and an 18% gratuity will be automatically added to all services. * Not applicable on make-up services.
Suggestions / Comments
We always appreciate them! Please let us know how we can better serve you. And especially let us know if there is a problem of any kind. We have a highly regarded customer service reputation and want to keep it that way – your honesty means a lot to us.
If you are 17 years or younger you must be accompanied by a parent/guardian at all times or be receiving a service with one of our Kneaded Relief Staff Members. Unaccompanied minors are not allowed to be waiting in our front area or relaxation retreat while the parent receives a service. If the child is receiving a service the parent must sign a minor consent form before we are able to perform the service.