Kneaded Relief

Madison's First and Only
Destination Wellness Spa


Meet Our Team Leaders

We are very proud of our handpicked staff. Our team of professional massage therapists, estheticians, fitness and wellness experts are a big part of what makes us a World Class Spa. Take your time to learn about them, get to know them.



Melissa Hoefling
Esthetics Department Manager, WI Licensed Esthetician

Hello and welcome to Kneaded Relief. I am Melissa Hoefling and I am an Aesthetician. I am also fortunate to be the Esthetics Department Manager of a great team of Estheticians.

I grew up in Green Bay, WI and graduated from Martins Collage of Cosmetology and earned a license in esthetics. As a teenager, I struggled with problematic skin and I enjoyed studying the skin and ways I could improve it. My parents took me to Martins to meet with them and to learn more about esthetics. I fell in love with it right away.

I started my journey at Kneaded Relief in September of 2000. Throughout my career, I have been so blessed to take care of each and every guest I see. I truly love my career and the team I work with.

I hope to educate you about your skin and skin care needs and also to help you rest from life’s everyday stress. You deserve time for yourself and I thank you for choosing Kneaded Relief for your wellness care.


Krystal Reimer
Nail Department Manager, WI Licensed Cosmetologist

I think I’m supposed to be writing about my journey to Kneaded Relief but let’s call it an adventure, shall we? I grew up in the days of “go play outside” and “be home by dark.” When I wasn’t catching frogs or snakes or seeing how many caterpillars I could get to crawl on me at once, I was in the garage watching Dad rebuild old cars and trucks. As I got older, I fell in love with the outdoors and horses and my parents really didn’t see me unless I was hungry. I’ve had a billion dreams and plenty of realities. To this day I’m not sure what I want to be when I grow up, purely because I’m not too keen on growing up.

In my dreams I’ve been the pilot of an Apache helicopter for the military, I’ve been a racecar driver (Indy or drag, not Nascar), I’ve been a famous cartoonist and the writer of a giggle-worthy column. Here in the real work, my vision isn’t good enough to fly an Apache, but I’ve built demolition derby cars and driven them to pieces. I’m a racecar driver every time I get behind the wheel of that old Trans Am Dad and I built, I write for myself, for my sanity, and for my children I’m the best cartoonist you’ve ever seen on a Magnadoodle.

My path of beauty and wellness, comes from the person I’ve spoken the least about: my mother. My mother who, to this day, works herself to the bone at a factory job. My mother who said “oh could you please just go be a girl” when at seventeen I was dead set on custom auto body as a career. Admittedly, my angst teenage self didn’t like this advice, but I did need it, and now each day when I wake up happy to go to work and not breath paint fumes or lay on a cement floor, I thank her. Each day I look out at this prairie view, I thank her for making me go be a girl. Without her, I may have never found the yin to my very prevalent yang.

Today, my clients are my masterpiece from their nails to their healthy, happy skin to their engaging conversation. So cheers to dreams, and cheers to realities. Cheers to fast cars and cute sundresses, but mostly, cheers to the happiness you can achieve if you just let go of the wheel.

Laura Stratton
Guest Service Manager

Hi my name is Laura and I’m the Guest Service Manager at Kneaded Relief Day Spa. I’ve worked in the Guest Service Department since November 2008 and took on the role as Manager in the spring of 2017.

My journey in guest services began when I graduated from Madison College in 2005 with my Associates’ Degree in Interior Design. I worked as a Kitchen & Bath Designer for two and a half years selling cabinets and countertops. In that position, I realized how much I love working with clients in a guest service role.

Also around that time I began my own personal journey with wellness, when I decided to change to a vegetarian diet. I started practicing yoga and became very interested in the wellness industry. In November 2008, I decided to search for a position in a guest service related field which also focused on the wellness industry.

I found Kneaded Relief by accident in an ad online and immediately applied. Once I was hired I fell in love with the location, people and it became a second family to me. I love working with and establishing relationships with our guests. It makes me feel so happy when a client feels comfortable and relaxed from the moment they walk in the front door.

My mission everyday is to assist our team of dedicated and talented individuals to provide the best experience possible to each and every guest that visits the spa.