Kneaded Relief

Madison's First and Only
Destination Wellness Spa


Spa Policies, Rules, Terms and Conditions

img-content1At Kneaded Relief we’ve created an environment where you can completely relax and forget the outside world. In order to maintain this atmosphere through the entire spa, we ask that all voices be kept low and all communication devices silent. With your cooperation we are all able to enjoy a peaceful space.

Reserving an Appointment
Due to how quickly the schedule books in, it is recommended for new guests to have a few different future dates and times in mind when calling to schedule a reservation. However, please feel free to call for last minute openings as well. For returning guests, we do recommend that you reserve your next service time prior to leaving the spa to ensure that you are able to get the reservation time you desire.  A credit card or gift card is required to hold any reservation.  For new guests, we do ask for a 25% deposit prior to your first visit.

Once you have reserved your service, you will receive a series of emails/text messages with our Cancellation Policy Agreement, Health & Wellness Form & an Intake Form for each service you have reserved.  Please take the time to complete each form prior to your visit.

Our staff consists of both male and female therapists. You will be scheduled with either unless you specify a preference at time of reservation.

If this is your first time at Kneaded Relief, please arrive 20-30 minutes prior to your reservation in order to ensure all forms are complete and to become acquainted with the spa before your treatment. Our team will give you a tour of the spa and allow you to relax in our Relaxation Retreat prior to your service. After your first visit to the spa, please allow 10-15 minutes before each appointment to get settled and relaxed before your service begins. Your promptness is greatly appreciated to ensure that the next client does not have to wait. Guests arriving late to their appointment forfeit a portion of their scheduled service, yet they will be charged for the entire reservation. We thank you in advance for your understanding. Also, please refrain from wearing perfume and/or cologne to the spa because others may have allergies.

Click here for our Covid-19 Policies and Protocols.

Minors are not allowed to be waiting in our front area or relaxation retreat while the parent/guardian receives a service(s). Out of respect for other guests, we ask that you do not bring your child into the treatment room with you during your service. If you are 17 years or younger receiving a service, a parent/guardian must sign a minor consent form before we are able to perform the service.  This form will be emailed/text after making your reservation.

Spa Cancellation Policy
Kneaded Relief kindly prefers a forty-eight hour notice for cancelling any spa reservation. If you do need to cancel, please call as soon as possible so that others can take advantage of the available time.  If we do NOT receive cancellation within 24 hours of the reservation, we will be forced to charge 50% of the service cost to the card on file.  In the event of a No Show, 100% of the service cost will be charged to the card on file.  If you have cold/flu symptoms, we ask that you reschedule your reservation(s). We do keep a cancellation waiting list for those of you with last minute needs.

Join our text club for V.I.P. Specials (text “C398” to the #36000). Ask about our Relief Points & My T.R.E.A.T. program.

Your privacy will be respected at all times. A robe will be provided for you as well as sandals in your size and a locker for your belongings. You will be properly draped at all times and confidentiality between spa personnel and yourself will be strictly upheld. Our relaxation retreat will be available for you before and after your appointment(s).

Gift Cards
Kneaded Relief strongly encourages you to share the gift of relief with others. Gift cards are available and can be prepared ahead of time to be ready for pick up. You can also order by phone, or online with a credit card and we will mail you or the recipient our distinctive gold gift certificate box. There is a $4 charge for mailing gift cards. You are also able to print or email instant gift cards from our website. They are valid for one year and can be made out for any service, package or dollar amount. Gift Cards are not redeemable for cash and are nonrefundable.

At-Home Care/Gifts
Kneaded Relief has a retail area filled with professional Bioelements and PCA skin care, bath and body products including Farmhouse Fresh, Young Living essential oils, Senna make-up, and at-home care massage products.

If you refer a guest to Kneaded Relief, and they mention your name on their intake form, you will receive a credit towards $5.00 off your next visit.

After certain treatments you will receive a glass of water to help hydrate your skin and tissues and jump-start your body’s natural detoxification process. It is beneficial to increase your water intake before and after any spa treatment. Also, because Kneaded Relief is working to help the environment we are no longer offering plastic bottles of water instead clients can purchase a Kneaded Relief BPA free water bottle and receive $1.00 off their service when they bring it in with them.

We accept Mastercard, VISA, Discover, American Express, check, cash, and of course, Kneaded Relief Gift Cards.  A credit card is required to hold all appointment times.

Gratuities are not included in the price of the service and are left up to your discretion. They are preferred in cash form.

Series / Groups
A series of any of our treatments is highly recommended to achieve the most noticeable and lasting results. A discount of 5% is given for series of three and a 10% discount on a series of six or more. All series must be paid in advance. Groups of four or more will receive a 5% discount on ala carte services and an 18% gratuity will be automatically added to all services.

Suggestions / Comments
We always appreciate them! Please let us know how we can better serve you. And especially let us know if there is a problem of any kind. We have a highly regarded customer service reputation and want to keep it that way – your honesty means a lot to us.

Follow Fish Hatchery Road south past Hwy PD/McKee Road. Turn left on East Cheryl Parkway. End at 5500 East Cheryl Parkway. We are located in the Agora East Building. For parking, take a left on Woods Hollow Road and enter the parking garage at the east end of the building. Follow signs to Kneaded Relief. If you need the elevator, please let the receptionist know when you book your appointment.

Prices subject to change. Prices effective 03/20. Revised 03/20